FAQ

Custom Made Furniture Built With Care and Skill

If you need help and can´t find it here, please contact us!

Showroom

We are located at 806 West Spruce Street in Missoula, Montana. We stock our regular line of furniture as well as custom pieces that you won´t see on our website. Contact us for easy directions or to make an appointment during off hours.  We're around 10-6 M-F and by appointment all other times.

Lead Time
Generally orders take 4 to 6 weeks. However, on occasion we can speed up the process depending on your order and our current production level.

Log Furniture Wood Species
For log furniture we use Lodgepole pine, primarily. We occasionally have other specialty woods available such as juniper, maple, cedar or ponderosa. 

Fine Furniture, Reclaimed Wood Furnishings, and Architectural Materials

The sky is the limit.  We will work with about any kind of wood; some materials will require a little more work than others.  Some examples...salvaged maple, cottonwood, fir, and oak.  Reclaimed lumber.  A variety of woods from local mills.  Give us a call!

Furniture Finishing
We use water based polyurethane to finish our furniture. The finish helps retain the natural color of the pine and protects the wood from water marks such as from a wet glass or a spill.  Other stains and finishes are also available, including low/no voc, color stain, hand-applied finishes. 

Mattresses, Futons, & Upholstery
Please contact us for information on mattresses, futons, and upholstery!  We have great resources for futons & mattresses, and an in-house designer to help you in selecting upholstery fabrics.

Cleaning & Care

 Most of our furniture is finished with water-resistant polyurethane. A warm, damp cloth is all that is needed. Avoid using any abrasives.

Custom Work

We regularly customize furniture for our clients.  Many adjustments do not cost extra.  Please inquire!

Warranty
Our furniture comes with a 5 year warranty against defects in materials or workmanship…we will repair or replace any defective piece. We can say with confidence that our log furniture is built for a lifetime of use!

Cracks in log Furniture
Cracking or "checking" is a perfectly natural process and should only occur in the log itself. Most checking has occurred before you receive your furniture, but climate changes may impact the log work slightly. It will NOT in any way affect the stability of the furniture. In fact the joints are tightened when checking occurs. If you have any concerns about log checking please contact us.

Assembly
Most furniture like dressers, tables and chairs are shipped fully assembled. Beds and futons are shipped "knocked down" and assembly is very simple. Instructions are included and all you need is a hammer or rubber mallet.  A second person will make it easier, but it is do-able by one.

Shipping & Delivery
If you live in the Missoula area, we'll bring it to you!  Otherwise, we use a freight carrier for all other shipments.  We look for the best and most affordable service to your area.  Freight carriers deliver curbside, and white glove service is also available for an additional charge.  Shipping is typically 5 to 7 business days in the lower 48 and 3 weeks to Alaska. 

Damaged shipments
Damage to a shipment is not common.  However, for the best and most timely resolution in the event of damage, we request that customers follow these guidelines in the presence of the delivery driver:

Shipments must be inspected in the presence of the delivery driver.  Any obvious or suspected damage to the outer packaging should be reported to the driver and noted on the freight bill at the time of delivery.  It is highly recommended that if damage is suspected, the customer open the box in the presence of the driver.  Please contact us if you encounter any issues.  

Any damaged furniture is replaced or repaired at no cost to you.